FAQ's

SKinScript +

Skin Script formulas are suitable for all skin tones and concerns. Our experience enables us to deal with concerns such as hyperpigmentation and sensitivities found within darker skin tones, using products which even out skin tone whilst also protecting, supporting and hydrating the skin.

We recommend starting with a good cleanser and a night product and then adding to your routine gradually as your skin acclimatises.

Whilst every complexion is different, many of our clients with sensitive skin have found our products excellent for their concerns

Skin Script does not, and never has, tested its products on animals.

Yes, although we believe you will see more dramatic results from a complete Skin Script regime due to their complementary nature.

We recommend following the instructions on each product, as the necessary amount may vary from product to product.

Always consult your doctor or medical practitioner about which products you should use after your procedure.

It’s always best to err on the side of caution, especially during pregnancy. We recommend consulting your doctor or medical practitioner for advice on any change in skincare formulas.

The concentrated active ingredients in Skin Script products are highly potent and could stimulate a response in the skin. However, this should not be a painful side effect. If you experience burning, itching or warmth, please get in touch with us and we will be able to advise you.

Active ingredients are those that deliver noticeable changes to the skin.

This depends on a variety of factors; from the rate of skin cell regeneration, to the specific actives you’re using. Some of our formulas will deliver instant effects whilst others (like retinol) often take time to reveal their results. We generally advise you use a product for three months before assessing its effect on your skin.

We are proud to be made in the UK. Founder, Martine Jarman, has worked alongside cosmetic chemists to create cutting edge, unique formulations designed to deliver transformative effects.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.